MONTREAL, March 28, 2024 – Oral Science confirms its EMS purchasers will proceed to obtain help concerning integration and upkeep immediately by way of EMS going ahead. In reality, as of March 8 2024, EMS requires that every one dental places of work who bought an AIRFLOW® Prophylaxis Grasp, AIRFLOW® One or any associated products by way of Oral Science, to contact EMS customer support at +1 (800) 367.0367 or custsvc@ems-na.com for questions or issues, and e mail EMS at emsrepairs@ems-na.com for service authorization, repairs upkeep or troubleshooting.
As per EMS’s directions, Oral Science can not proceed providing service on EMS products bought by way of the corporate. Nevertheless, Oral Science’s stock of EMS products will stay accessible to buy till full clearance.
« 4 years in the past, Oral Science led the business by way of our partnership with EMS. Immediately, we sincerely remorse that EMS ended the connection with us. We perceive the irritation chances are you’ll expertise surrounding this example. Our Dental Hygiene Specialist Crew is trying ahead to the continued partnership with main and progressive Canadian dental places of work », commented Daniel Ménard, CEO and co-founder of Oral Science.
For questions, or to share issues concerning these circumstances, please contact Daniel Ménard immediately at d.menard@oralscience.com
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