Confido Well being Secures $3M for AI-Powered Digital Staff In Healthcare

Regardless of the fast adoption of digital instruments, healthcare practices nonetheless rely closely on handbook workflows, with workers spending numerous hours on cellphone calls, paperwork, and fragmented methods. Whereas most options give attention to automating particular person duties, Confido Well being secured a $3 million funding spherical to sort out creating digital employees that handle end-to-end operations in specialty healthcare practices.

Collectively Fund led the seed funding spherical, with participation from MedMountain Ventures, Revolt VC, DeVC, Operators Studio and strategic healthcare operators. The corporate beforehand raised a pre-seed spherical led by Momentum Capital.

Based by serial entrepreneurs Chetan Reddy and Vichar Shroff, Confido Well being represents the fruits of their experience in AI-driven automation. The founders’ journey started with profitable a prestigious Lockheed Martin grant for progressive know-how, resulting in their first enterprise, DroneNation. This AI infrastructure mapping firm operated throughout India, Australia, and US markets, incomes recognition in The New York Occasions earlier than its profitable acquisition. Now with Confido Well being, they’re joined by Simran Parikh, who brings in depth authorities healthcare division experience to the staff.

“When constructing Confido Well being, we centered on what healthcare suppliers really want: instruments that don’t simply automate duties however tackle the operational burden solely,” mentioned Chetan Reddy, CEO of Confido Well being. “Our digital employees are designed to combine seamlessly with legacy methods like EHRs, IVRs, and even outdated communication instruments. By automating and optimizing whole workflows, we’re not simply saving time; we’re serving to enterprises get well misplaced income and create sustainable progress.”

Confido Well being’s platform creates specialised AI employees that deal with particular duties like appointment administration, insurance coverage verification, and care coordination. These digital employees connect with present healthcare methods in beneath 5 minutes by means of no-code deployment, delivering end-to-end activity automation with out requiring practices to overtake their infrastructure. In contrast to conventional software program firms, Confido Well being costs on an hourly foundation much like full-time workers, eliminating integration and coaching charges.

“Confido Well being’s digital workforce represents a fruits of years of analysis, design, and growth, addressing one of the urgent challenges in healthcare at this time: operational inefficiencies that hinder affected person care,” mentioned Vichar Shroff, Co-Founder and Chief Product Officer at Confido Well being. “What units us aside is our potential to create AI options that seamlessly combine with legacy methods, turning fragmented and unstructured information into actionable workflows in actual time. This can be a transformative innovation that not solely optimizes operational processes however basically enhances affected person outcomes. This innovation not solely frees up clinicians to give attention to affected person care but additionally units a brand new customary for effectivity and reliability in healthcare operations.”

The platform processes unstructured information throughout a number of methods in a HIPAA-compliant method, enabling real-time activity completion. Validated on real-world information moderately than public datasets, Confido’s digital employees can interact with sufferers in a number of languages and deal with a number of duties concurrently—even throughout off-hours. Early deployments present prospects attaining 3 times larger affected person encounters, with workers finishing extra duties whereas experiencing diminished workload.

The platform’s growth was knowledgeable by tons of of interviews with US healthcare suppliers, from giant methods to small rural practices. The corporate’s most important deployment is with a nephrology group apply with round 50 areas, the place AI-driven employees have turn out to be as integral as human workers. Initially considered as a possible risk, after only one month workers acknowledged the AI options had been designed to make their lives simpler, not exchange them.

One giant renal group has practically freed their nurses and medical assistants from patient-facing duties, with workers solely intervening for AI-triaged calls. Equally, a surgical procedure heart consumer that beforehand made a number of affected person calls over a number of days has diminished name frequency by 60%. Throughout deployments, 95% of sufferers report improved experiences.

“Affected person coordination is usually ignored, however Confido Well being’s workflows have remodeled our strategy by proactively speaking with sufferers, making certain they really feel cared for, listened to, and understood,” mentioned Jacob Zitterkopf DDS MSD, proprietor of a multi-location dental apply in Colorado. “This not solely improves our clinic’s effectivity and communication but additionally enhances the general affected person expertise.”

“Confido Well being is redefining the operational spine of specialty healthcare with its AI-powered digital workforce,” mentioned Shubham Gupta, Co-Founder and Basic Accomplice at Collectively Fund. “By constructing healthcare AI Brokers to sort out complicated administrative workflows and ship tangible outcomes, they’re poised to unravel the workforce shortages and value pressures, and turn out to be the important infrastructure for contemporary healthcare operations.”

Jane Wang, hospitalist at Stanford, Investor at MedMountain Ventures added “Supplier staffing shortages are at an all-time excessive,

fueled by burnout, declining reimbursement, and elevated calls for on the system. Confido’s answer alleviates the burden of shortages of nursing and allied well being skilled personnel and permits medical practices to proceed serving sufferers in want that will in any other case not obtain care on account of lack of scheduling, follow-up, or schooling”.

Already serving 15+ prospects throughout greater than 50 areas and reaching 50,000+ sufferers month-to-month, the corporate will use this funding to reinforce its AI know-how and broaden throughout surgical procedure, orthopedics, dental, renal, and pediatric specialties.

“The healthcare system desperately wants innovation to boost productiveness, improve workers expertise, and enhance responsiveness to sufferers’ wants. Confido Well being is positioned to revolutionize operations in specialty healthcare practices by means of its digital AI employees that may autonomously handle workflows, cellphone calls, and different interactions with sufferers” added Jukka Alanen, managing companion, Revolt Ventures.

Confido Well being envisions a future the place healthcare suppliers focus solely on affected person care, whereas digital employees deal with all operational duties. By eliminating administrative inefficiencies by means of AI that adapts to real-world complexities, the corporate is constructing a brand new customary for healthcare operations – one which delivers each sustainable progress and enhanced affected person experiences.